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All-Access Service
Traveling to another US city? Use our White Glove Love service to borrow a scooter at your destination. Learn more.
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Frequently asked questions
What is All-Access?
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What if I miss an All-Access payment?
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What if I want to cancel my All-Access account?
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Can I get a refund for my All-Access payment? What if I change my mind right after subscribing?
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I joined All-Access at Best Buy. Who do I contact if I need assistance with my subscription?
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How does All-Access payment work?
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How can I get receipts for my All-Access payments?
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What if my All-Access scooter is stolen?
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Is it mandatory to return my All-Access scooter?
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Can I purchase my All-Access subscription scooter?
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What if I can't or don't want to upload my ID?
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What if I'm having trouble completing my order?
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Why do I need to provide a photo of my ID?
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What is the setup fee when subscribing to All-Access?
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What if my All-Access scooter breaks down?
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When and how can I get the new Model One Voyager?
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Is there a credit check to sign up for All-Access?
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What happens if I damage my All-Access scooter?
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What fees might I encounter in the All-Access program?
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Why am I being asked to pay a security deposit?
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If my subscription has a minimum term, what happens if I want to cancel early?
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If I'm already an All-Access subscriber, can I upgrade to the Model One Voyager?
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